Frequently Asked Questions

We offer Subscribe and Save for all of our refills, concentrates, and multi-pack items. You can sign up by clicking “Subscribe and Save” (in the pop up box) before adding eligible products to your cart. This allows you to receive eligible products at your preferred frequency. All subscription orders receive 15% off the list price, as well as free shipping.

Note: This is subject to each product being part of the Subscribe and Save program, its availability, and any program changes.

One of the easiest ways to lower our carbon footprint is by promoting refill packs that use 90% less plastic, water, and energy waste (compared to bottles). Only the largest version of a product may be added as a subscription item. In addition to your subscription, you'll have the option to add a single item as a one-time purchase.

Subscriptions can be set at frequencies between 1 and 6 months. However, you can change the dates, cancel orders, or add new products to your subscription at any time.

We love that you love Puracy products! If you ever want to add products to your subscription, you can easily make those updates in your customer account. Keep your eyes peeled for the "Add a Product" button which will direct you to a page where additional items can be selected. You can either choose a one-time purchase or start a new subscription for each item.

If you haven't used up all of your Puracy products and need extra time before your next delivery, don't worry: Log into your account from the Puracy homepage. There, you'll be able to edit your active subscriptions, view your order history, and update shipping & billing information.

You can visit our full FAQ page, or contact us through our contact page!