Customer Support: support@puracy.com
Business Development: bizdev@puracy.com
Wholesale: wholesale@puracy.com
Public Relations: pr@puracy.com
Social Media: social@puracy.com
Feedback: feedback@puracy.com
Phone Number: 800-769-5038
Note: we are currently experiencing a surge in calls, and responding to each may be delayed.
As part of the COVID-19 pandemic response, the Pure Love Guarantee has been amended for the following products: Gel Hand Sanitizer, Natural Foaming Hand Sanitizer.
If you are unhappy with one of these products, please email support@puracy.com. You will then receive an RMA# and shipping address. You must then send, at your own cost, the remaining product(s) to us. When we receive and check the product(s) at our facility, we will then issue your refund. This will take another 2-3 business days to reflect in your account.
We will donate the remainder to a local charity or municipality in need, after testing the product for performance and safety.
Because sanitizers are in such short supply and under unprecedented demand by healthcare workers, governments, families, the disadvantaged, and many more, we must ensure we are prioritizing getting these potentially lifesaving items to those who need them the most. Thank you for understanding the reality of the situation.
You’re going to love our natural care products so much that we guarantee it. In the unlikely chance you’re not a fan, we’ll give you your money back. No returns necessary, never any hassles, and no questions asked.
